Chungho Nais, a total life-care company, has launched its new direct online shopping mall "Chungho Nais Mall" and rebuilt its entire online platform.
The company said Monday that it newly built its direct mall and upgraded its online customer center and brand page to innovate the customer experience. Customers can now use an integrated online platform covering the entire process from product browsing to contract signing, payment and after-sales service.
The newly built Chungho Nais Mall has been upgraded into a one-stop purchasing environment encompassing everything from product browsing to contracts and payments. The platform supports product searches, comparisons and option selections, as well as various contract types including rental and lump-sum purchases. Customer convenience has been enhanced through coupons, points, payment gateway functions, delivery and installation information, and engineer schedule integration.
The online customer center has integrated key service functions and upgraded its systems. It now offers a unified customer support structure covering after-sales service, installation and relocation, fee management, certificate issuance and consultations. Service stability and security levels have also been strengthened. The brand page has been designed as a content-focused space that delivers the brand story and expands communication with customers in the digital environment.
Chungho Nais is running various promotional events to celebrate the mall's launch. New members receive rental discount coupons worth up to 50,000 won, and customers who purchase specially priced products together with a care membership receive a 100,000 won discount.
"This launch of the new direct mall and rebuilding of the online platform were carried out to improve the overall experience so that customers can use our services more easily and conveniently, and to strengthen our digital-based service competitiveness," a Chungho Nais official said. "We will continue to innovate our overall customer service and further strengthen our role as a total life-care company."