SK Broadband said Tuesday that it is building an environment where any employee can directly create AI agents and deploy them to their work, in a move aimed at innovating network quality management.
In February this year, SK Broadband's internal network organization and its AT·DT Center jointly built the "Playground" platform, which features network data analysis and coding support capabilities. The platform automates the setup of development environments — a process that previously took more than two months — allowing employees to start development within five minutes and significantly lowering the entry barrier. Previously, employees faced high technical barriers when trying to incorporate data analysis or automation into their work.
Playground generates synergy by linking with the company's location-based internal data analysis system. Employees can immediately leverage a wide range of internal data — including network equipment, quality, traffic data, and the Customer Experience Index (CEI) — for developing AI agents.
About 600 AI applications are currently being developed and operated through Playground. Among them, more than 30 AI agents that independently assess situations and take actions have been deployed in the field. A representative example is "C-One," an AI monitoring and diagnostic agent that automatically detects anomalies in the wired network and instantly identifies their causes and inspection priorities. It can also locate points requiring inspection, automatically generate reports, and send them to the relevant personnel.
SK Broadband plans to further upgrade "C-One" into an "autonomous recovery agent" in which AI independently handles everything from fault detection to processing and restoration. "As employees themselves build AI agents and apply them in the field, the way we work is fundamentally changing," said Sung Jin-soo, head of SK Broadband's Network Center. "We will further spread the AI development culture and continuously enhance network quality."
