Artificial intelligence (AI) summarizes citizen complaints on its own and forwards them to the relevant ministry, while Government24 provides administrative information through conversation. This is the blueprint for public administration that Samsung SDS presented at the '2026 Public AI Expo,' which opened Tuesday.
Hosted by the Ministry of the Interior and Safety and organized by the National Information Society Agency, the expo runs through Wednesday at Hall 2 of KINTEX in Ilsan. A total of 56 booths, including 52 companies and four public institutions, are in operation, where central government and local government IT officials and private companies share AI transformation (AX) strategies and innovation cases for the public sector.
Samsung SDS put forward its 'AI Full-Stack' capabilities, which combine the AI agent platform 'FabriX,' the AI collaboration solution 'Brity Works,' and AI data centers. The centerpiece of the FabriX exhibition space is the 'AI Civil Complaint Supporter.' It automatically summarizes various citizen complaints and classifies them to the responsible ministry, with AI handling the reception stage that people previously processed one by one. An AI service that interprets procurement laws is also showcased. Visitors can directly experience the Government24 public AI search implemented with FabriX.
The Brity Works exhibition space focuses on the mobile work environment. It demonstrates collaboration scenarios such as receiving daily briefings on the move, searching and sharing documents, and conducting real-time mobile meetings.
Infrastructure capabilities are presented in the public AI cloud exhibition space. Based on the Samsung Cloud Platform (SCP) and AI data centers, the company presents an infrastructure operation strategy and disaster recovery (DR) service blueprint that links the National Information Resources Service Daegu Center, the Dongtan Data Center, and the Haenam National AI Computing Center.
During the event, Samsung SDS operates an AI corporate business matching consultation booth, proposing AI adoption and utilization plans to officials from central ministries, local governments, and public institutions. This is interpreted as a strategy by the company to maintain its competitiveness in the public AX market.
"Work innovation using generative AI and AI agents has begun in the public sector as well," said Lee Jung-heon, head of Samsung SDS's Strategic Marketing Division. "Based on our capabilities in executing domestic AI infrastructure projects and the AX know-how accumulated across various industrial sites, we will actively support AI innovation at the government and public institutions."
