The Integrated Pension Portal, which provides pension-related information to the public, will be revamped by year-end to improve user convenience.
The Ministry of Employment and Labor, the Financial Services Commission (FSC), and the Financial Supervisory Service (FSS) said Tuesday they will identify improvement tasks—including enhanced content, menu reorganization, and functional upgrades—by September that actively reflect user feedback, and will unveil a more useful Integrated Pension Portal by December. The aim is to move away from the existing one-way provision of information centered on pension operators and instead improve services from the perspective of actual users.
To pursue portal improvements that reflect users' practical needs, the government plans to actively gather user opinions through various internal and external channels, and to advance improvement tasks according to a five-stage task-identification process.
The task-identification process proceeds in the following order: (1) ongoing collection of user feedback, (2) in-depth interviews using experts, (3) analysis of this year's satisfaction survey, (4) analysis of past satisfaction surveys from 2023 to 2025, and (5) benchmarking of best practices from domestic and overseas platforms.
The Integrated Pension Portal first launched its service in June 2015 and was incorporated into the Financial Supervisory Service's integrated website in 2023. Annual user numbers have continued to increase, reaching 1.75 million in 2023, 1.79 million in 2024, and 2.61 million in 2025.
