Salesforce, the world's largest customer relationship management (CRM) company, unveiled its customizable AI assistant "Slackbot" and laid out a blueprint to accelerate artificial intelligence transformation (AX) for its corporate clients.
"An 'agentic enterprise' is a company where humans and agents coexist together," Park Se-jin, CEO of Salesforce Korea, said at a press conference held at the Conrad Hotel in Yeouido, Seoul on Thursday. "The key is that humans provide direction to agents, agents execute tasks based on data, and the two complement each other's weaknesses."
"Once this model of coexistence is established, people and companies can move toward higher value," Park added, introducing Slackbot as the tool to support this vision.
Slackbot is an agent chatbot that operates within Slack, the workplace collaboration tool. When users make natural language requests in the chat window—such as tasks for the upcoming week, report preparation, or meeting transcription and summaries—it performs the work based on business data accumulated in Slack.
The advantage of Slackbot is that it can utilize information from Salesforce CRM through a single interface without separate data migration or setup. Using the MCP (Multi-agent Control Plane) client, users can leverage not only agents created with Salesforce's Agentforce but also third-party AI models such as Claude and Gemini within Slack.
