Samsung SDS said Monday it has been selected as the preferred bidder for Woori Bank's artificial intelligence (AI) agent development project.
The project, dubbed "AI Agent Banking," aims to build more than 175 AI agents by connecting Woori Bank's various business systems. AI will be deployed to handle tasks ranging from customer service to internal operations.
Reflecting input from the field, Woori Bank decided to apply AI agents across five key areas and 29 core tasks, including customer relationship management, corporate lending, asset management, internal compliance, customer consulting and business process automation. The bank will also redesign existing workflows around AI agents to boost efficiency. Processing speed is expected to improve by approximately 30%.
Samsung SDS will build a new AI agent platform and services for Woori Bank based on its proprietary AI platform "FabriX." The company plans to provide various AI models to create an environment where AI can be applied to banking operations. It also plans to establish a data management framework to connect existing bank systems with AI and operate the agents efficiently.
Samsung SDS will begin work in May and aims to launch around 90 AI agents by December this year. The company then plans to progressively expand the AI agent deployment through August next year to complete an AI-powered financial operations environment. Separately, Samsung SDS recently won the third phase of Woori Bank's "mid- to long-term IT infrastructure optimization" project, following its work on the second phase.
"This project is an important turning point in integrating AI into financial systems, shifting from 'AI that asks and answers' to 'AI that works and solves,'" said Ok Il-jin, executive vice president and head of the AX Innovation Group at Woori Bank. "Through AI-based management system innovation, we will enhance decision-making efficiency and risk management capabilities while expanding productive finance."
"In the financial industry, AI is rapidly evolving beyond simple task support to fundamentally changing the way work is done," said Lee Jung-hun, head of strategic marketing at Samsung SDS. "Samsung SDS will actively support AI transformation in the financial sector, leveraging our experience in key financial projects and our AI and cloud technology capabilities."