NHN Waffle't, the senior care subsidiary of NHN Corporation, said its artificial intelligence-based care service provided to approximately 2,000 elderly residents in Gyeonggi Province achieved a welfare check-in confirmation rate of nearly 95%. The company plans to expand its AI-driven care model in line with the enforcement of the Integrated Care Support Act.
NHN Waffle't announced on the 31st that its "Neulpyeonhan AI Care" project operated in Gyeonggi Province has produced meaningful results. Neulpyeonhan AI Care is a care model initiative jointly pursued by NHN Waffle't and the Gyeonggi Provincial Government to address blind spots in elderly care for single-person senior households. NHN Waffle't provides the "Waffle't AI Life Support Agent" service, offering AI-based health management and welfare check-ins for residents aged 65 and older across Gyeonggi Province. Over approximately 21 months since July 2024, the service has been applied to a cumulative 2,000 elderly individuals through roughly 50 welfare facilities affiliated with the Gyeonggi Province Home Care Elderly Welfare Association.
The Waffle't AI Life Support Agent is an AI-based integrated care platform that delivers health, safety, welfare check-in, daily living and emotional support functions through a single smartphone. Its AI digital healthcare features, approved by the Ministry of Food and Drug Safety, can measure cardiovascular and stress indices, and the platform offers telephone consultations with professional medical staff for health and emotional support. A five-tier welfare check-in system enables detection of anomalies and connects to a 24/7, 365-day monitoring and emergency dispatch network. All health and check-in data can be accessed through an administrator dashboard, allowing local governments and service operators to conduct real-time remote monitoring.
During the operational period, the Waffle't AI Life Support Agent's digital healthcare service recorded a usage rate exceeding 50%, while the welfare check-in confirmation rate averaged 95%. "We have demonstrated the sustainability of the service by maintaining stable metrics over a prolonged period with a large-scale user base," an NHN Waffle't official said. "In particular, as usage of key functions such as medication reminders and health consultations has steadily increased, we have confirmed both the high demand for health management among the elderly and the potential for further service expansion."
NHN Waffle't plans to expand the Waffle't AI Life Support Agent's coverage from the current 26 local governments to 40 by year-end, seizing the opportunity created by the enforcement of the Integrated Care Support Act on the 27th. The Act aims to provide integrated services including medical care and daily support to elderly and disabled individuals who face difficulties in daily life, helping them live stably in their existing communities.
"Beyond AI-based welfare check-ins, we have verified in the field the effectiveness of an integrated care model that can continuously manage health conditions," said Hwang Sun-young, CEO of NHN Waffle't. "In line with the enforcement of the Integrated Care Support Act, we plan to scale this into a practical operational model that connects medical care and daily support."