ServiceNow, an enterprise software company focused on business workflow efficiency, said it will open its platform to all artificial intelligence (AI) models. With billions of new AI agents expected to emerge within five years, the move aims to cement the company's role as a "control tower" — software that manages AI and ensures it delivers actual business execution.
ServiceNow unveiled "Action Fabric," a service that connects any AI to automated workflows, at its annual "K26 (Knowledge 2026)" event, which opened Monday in Las Vegas.
Action Fabric allows enterprises to autonomously execute tasks on the ServiceNow platform regardless of which AI agent they use — whether ServiceNow's own models, major models such as GPT, Claude, Gemini and Copilot, or other models. Among AI models, chatbots are limited to simple searches, but agents are capable of reasoning and are being used for actual enterprise work. ServiceNow had previously opened its platform only to partner developers such as Anthropic and OpenAI, but going forward it will integrate with all AI models.
Last year, ServiceNow first unveiled an AI control tower that orchestrates dozens to hundreds of AI agents. This year, the company says it has advanced beyond AI that merely thinks on its own to AI that solves problems and drives automated task execution. Companies using ServiceNow's Action Fabric can run automated workflow execution software while simultaneously using different AI models. To maximize task execution capabilities, ServiceNow also introduced "ServiceNow Otto," which integrates conversational AI, autonomous workflows and search into a single offering.
According to market research firm IDC, the global number of AI agents is expected to grow from 28.6 million in 2025 to 2.2 billion by 2030. "We are now fully open," ServiceNow CEO Bill McDermott said in his opening keynote. "Whatever AI you use, we will help you make the best choice and operate better." Nvidia CEO Jensen Huang, who appeared as a special guest, also stressed, "Now is the time to use AI to perform actual work."
