The Korea Insurance Institute marked its 61st anniversary by declaring this year the "first year of its AI great transformation" and unveiling three artificial intelligence (AI) solutions to innovate insurance education.
On the 10th, Ha Tae-kyung, president of the Korea Insurance Institute, said in a message sent to staff on the institute's 61st anniversary that "we have devoted our full efforts to developing practical solutions for education innovation, positioning AI as the institute's future strategy," adding, "we have completed the development of three educational AI solutions that will lead the Korea Insurance Institute's AI great transformation."
The three educational AI solutions unveiled by the institute are the AI Sales Coach, the Exam Question AI, and the AI Learning Experience Platform (LXP).
The "AI Sales Coach" is a service in which an insurance planner conducts consultation role-play with an AI customer, and the AI provides real-time feedback and even analyzes compliance to offer customized coaching.
The "Exam Question AI" is a solution that generates exam questions by learning from vast insurance-related materials based on a small large language model (SLLM) specialized for the insurance field. The institute explained that it has completed development to a commercially viable level and is continuing to advance the technology.
The "AI LXP" is an education platform that uses accumulated learning data to provide customized learning recommendations, learning analysis, and AI feedback.
"These solutions are the result of employees thinking through the issues themselves and reflecting demand from the field," Ha said. "We have completed development of the basic products, and evaluations from the field have been very positive."
He stressed, "The three AI solutions will become the core business model of the AI new-business corporation the Korea Insurance Institute will pursue," adding, "We will not stop at supplying them to the Korean insurance industry but will expand them into the global market as well."
