NH Nonghyup Bank plans to apply artificial intelligence (AI) to all banking operations, including non-face-to-face financial transactions and loan screening, by 2030.
The bank announced its future financial strategy built around this goal at the "NH Agentic AI Bank Vision Day" held Tuesday at its headquarters in Jung-gu, central Seoul.
"We have now entered an era that demands AI go beyond simple product recommendations to fully understand and act on customers' circumstances and context," NH Nonghyup Bank President Kang Tae-young said. "Starting today, Nonghyup Bank is beginning a major transformation into an Agentic AI Bank for the new future of finance."
NH Nonghyup Bank identified three execution strategies: platform, service, and infrastructure. First, centered on its internal platform "NHAIS," it will build an environment where employees can directly create and use AI agents. The bank plans to expand a variety of AI-based services to establish an "AI Full-Banking" system that implements overall banking operations through AI. It will also build a foundation for sustainable AI operations through the acquisition of external AI companies, ecosystem cooperation, and investment in AI data centers. NH's plan is to take the lead in financial consumer protection and inclusive finance through agentic AI.
Nonghyup Bank also unveiled a roadmap to complete the acquisition of AI software specialist AgileSoDA and its incorporation as a subsidiary within this month. AgileSoDA is an AI solutions company with the capability to build customized AI agents for financial institutions. "We will create an unrivaled AI financial ecosystem by combining AgileSoDA's leading technological capabilities with Nonghyup Bank's financial infrastructure," Kang said. "Since future finance can only be completed on stable infrastructure, we will boldly invest 135 billion won in an AI data center that will serve as a key hub to build a customer-oriented foundation."
He added, "The competitiveness of finance depends not on technology itself, but on how much more deeply we can connect with and act for customers. By understanding customers' daily lives more deeply, expanding the potential of employees, and redefining the way finance exists through innovation, we will create a new standard for Korean finance as an Agentic AI Bank that realizes customers' aspirations."
