Toss Bank has launched strong legal action, including filing a criminal complaint against the author, over allegations of an "unauthorized 16 million won account transfer" that recently spread across social media, calling the claims "clearly false."
On Monday, Toss Bank announced through an official notice the results of its investigation into posts circulating on X (formerly Twitter) claiming that "16 million won was transferred from a Toss Bank account to an unknown account without authorization."
"After a comprehensive review of internal system records, consultation logs, and complaint histories related to the post, we have confirmed that neither the case in question nor any similar incident has been identified, making it a clearly false claim," Toss Bank said. The bank added, "Since Toss Bank's launch, there has been no instance of customer asset damage caused by external hacking or system breaches."
The incident dates back to March 24. At the time, a user claimed on X that "an employee at my mother's company had 16 million won deposited in Toss Bank, and it was suddenly transferred to an unknown account." The user added, "A police report has been filed and an investigation is underway. Only fingerprint authentication was used, and the mobile phone was not in use at the time the money was taken."
The post spread rapidly through online communities and social media, recording more than 1.84 million views.
At the time, Toss Bank replied directly to the post, stating, "Based on your description, we conducted an internal review and found no similar reports or consultation cases." The bank added, "If your acquaintance contacts our consumer protection team or leaves detailed information via message, we will provide assistance as quickly as possible."
The bank also explained at the time that "no external breach incidents have occurred since the launch." However, as the allegations continued to spread online, Toss Bank appears to have reaffirmed its firm response through this official notice.
Meanwhile, following Toss Bank's official statement, the author of the post was confirmed to have deleted their X account.
