Seoul Dragon City said Wednesday it has appointed Hwang Soo-jung as the new general manager of the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan.
Hwang oversaw the brand launch and initial operations of the Grand Mercure Seoul Yongsan, Korea's first Grand Mercure hotel, beginning in the preparation stage before its opening. She participated in the preparations for Seoul Dragon City's opening in 2017, and was appointed general manager of the Grand Mercure Seoul Yongsan in 2019, leading the brand's establishment. This appointment marks her return as general manager of the same hotel after six years.
In 2020, during Hwang's tenure, the Grand Mercure Seoul Yongsan ranked first in three categories of the domestic hotel division at the TripAdvisor Travelers' Choice Awards. Seoul Dragon City expects Hwang to strengthen the hotel's service competitiveness based on her brand understanding and operational experience.
Hwang began her career as a hotelier at the Ritz-Carlton Seoul in 2004. She subsequently gained experience across overall management, including revenue management, sales and marketing, and hotel operations. In 2016, during her tenure as general manager of Shinshin Hotel, the hotel was selected as the No. 1 hotel in Korea at the TripAdvisor Travelers' Choice. Before her return, she served as general manager of the Ibis Ambassador Seoul Insadong, where she completed a guest room renovation and achieved the highest revenue since the hotel's opening.
Seoul Dragon City is a multi-brand hotel complex operating four Accor brands, including Grand Mercure, Novotel Suites, Novotel, and Ibis Styles. Among these, Grand Mercure is a premium hotel and residence brand combining hotel services with residence functions.
Hwang plans to focus on improving service quality and reorganizing the corporate culture going forward. She aims to enhance the competitiveness of hotel and residence offerings targeting long-stay guests, and to strengthen Grand Mercure's position as the flagship brand within Seoul Dragon City.
"I have returned with the same passion I had when I first opened this hotel," Hwang said. "I will create a corporate culture in which both customer satisfaction and employee satisfaction rise together, and further elevate the service competitiveness of the Grand Mercure Seoul Yongsan."
