The Korea National Symphony Orchestra has ranked first in customer satisfaction among 28 organizations under the Ministry of Culture, Sports and Tourism.
The Korea National Symphony Orchestra announced Wednesday that it scored 93.6 points in the ministry's "2025 Customer Satisfaction Survey for Other Public Institutions and Organizations."
This represents a 2.4-point increase from the previous year and is 3.0 points higher than the 90.6-point average for similar organizations in the major corporations and organizations (service and deliberation) category.
The Korea National Symphony received positive evaluations for its high performance standards and quality, well-structured program composition, operations that enhance viewing convenience, and courteous customer service and concert guidance.
"I believe this achievement reflects the trust that audiences have placed in the Korea National Symphony's performances and overall operations," said Yoo Mi-jung, the recently appointed CEO. "We will continue to carefully monitor audience expectations and consistently improve the quality of experience that audiences feel, from program planning to on-site services."
The Ministry of Culture, Sports and Tourism conducts annual surveys of its affiliated organizations to objectively measure and analyze service quality, raise public service standards, and promote customer-centered management.
